Last updated: 7 October 2026. Please read these terms before making a travel or catering request.
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These terms apply to the Majlise Aala website and our travel and catering enquiries. Contact us at majliseaala@gmail.com or +91 98862 85028 for quotations, support, cancellations or complaints. The service provider, supplier arrangements and contact details applicable to your booking should be identified in your written confirmation. Please retain your quotation, confirmation and receipts. You must be at least 18 to make a booking, or act through a parent or legal guardian, and have authority to provide details for your group.
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Sending a request, choosing an airline, saving a package or selecting a batch does not reserve seats, rooms, visas or catering capacity. A website reference acknowledges your request only. Confirmation requires our written acceptance of availability, itinerary or menu, inclusions, total price, applicable supplier conditions and payment schedule. Do not make non-refundable onward arrangements based solely on a website estimate.
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Website prices are starting guides in Indian rupees unless stated otherwise. Per-adult prices and adult estimates do not include a child fare unless expressly stated. Children are quoted according to age at travel, airline rules, room occupancy and other requirements. Senior travellers are included in the adult count. Room sharing, seasonal rates, flight selection, taxes, exchange rates and availability can affect your quotation. Only inclusions expressly listed in your written quotation are included; please check meals, baggage, transfers, insurance, visa assistance and optional services before accepting. We will disclose applicable charges and material corrections before you commit.
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Any deposit, balance deadline, payment method and supplier deadlines will be provided in writing before payment. The website enquiry process itself does not require payment. Pay only through a method confirmed by our team and request a receipt; never disclose an OTP, account password or card PIN. Failure to meet an agreed payment deadline may result in release of reservations or cancellation subject to the disclosed terms. We will not introduce undisclosed cancellation charges after your acceptance.
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Batch dates and displayed capacity are planning information until confirmed. Airlines, schedules, accommodation and transport remain subject to supplier confirmation. A selected airline is a preference until ticketing is confirmed. We will explain material changes and any price impact and seek your agreement where required; available alternatives or refunds depend on the affected services and applicable law. Supplier baggage, check-in, name correction, fare and accommodation rules should be supplied or made available before booking.
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You are responsible for accurate traveller names, valid travel documents and meeting the entry, transit, health and permit requirements that apply to your nationality and itinerary. Our assistance cannot guarantee a visa, permit, appointment or admission: these decisions belong to the relevant authorities. Hajj requires the appropriate official authorisation; an Umrah or tourist visa is not a Hajj authorisation. Hajj services will only be arranged through legally permitted channels. Never assume that an advertised package or enquiry confirms eligibility or an allocation. Ask our team for the current process and review official guidance before paying.
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Tell us before confirmation about accessibility requirements, mobility assistance, dietary needs or arrangements necessary for a child or older traveller. Share only information needed to arrange support. Acceptance of specific assistance must be confirmed in writing. Consider suitable travel insurance and check its exclusions, medical cover and cancellation protection. Insurance is included only when expressly listed, and claims are decided by the insurer under the policy.
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Send a change or cancellation request to our published contact details with your booking reference and ask for acknowledgement. Charges depend on the written terms accepted before booking, actual supplier restrictions, work already performed and applicable law; a request does not itself cancel issued tickets or other supplier reservations. Ask for an itemised explanation of deductions and the amount refundable. We will communicate the expected processing time and any supplier dependency. No universal no-refund rule applies through this page, and statutory refund or consumer remedies are not excluded.
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Severe weather, official restrictions, airline disruption, public health measures and other events beyond reasonable control can affect services. We will communicate known material disruption and discuss reasonable alternatives. Rescheduling, cancellation charges, refunds and unrecoverable supplier costs depend on the accepted arrangements and applicable law. Such events do not automatically remove your statutory rights or excuse our own failure to exercise reasonable care.
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A catering booking requires written agreement on the menu, final guest count, venue, timings, service scope, equipment, access, taxes, payment schedule and change deadlines. Please disclose allergies and dietary restrictions before confirmation. Shared preparation environments may involve cross-contact; an allergen-free service must never be assumed. You are responsible for providing accurate venue information and obtaining agreed access and venue permissions. Food storage, leftovers and service extensions should be agreed in advance.
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We will exercise reasonable care in the services we undertake and in communicating the arrangements. Airlines, hotels, insurers and other independent suppliers may perform parts of a journey under their own disclosed conditions; this does not remove responsibilities imposed on us by law. You are responsible for accurate information, timely attendance, lawful conduct and following reasonable safety instructions. Neither party is responsible for losses caused solely by the other party or unrelated events. Nothing excludes liability for fraud, wilful misconduct, negligence where exclusion is unlawful, or any non-excludable consumer right.
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Use the website lawfully and do not misuse accounts, submit another person's information without authority, interfere with security or copy protected content without permission. Images are illustrative unless expressly identified as the actual accommodation or service. We may correct website errors, but a change does not retrospectively alter an accepted booking without agreement or a lawful basis. Website access may occasionally be interrupted.
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Contact us promptly with your reference, supporting documents and the resolution you seek so we can investigate. Indian law applies, subject to any mandatory protections available to you. You retain access to competent consumer commissions, courts and other remedies available by law; these terms do not impose exclusive Bengaluru jurisdiction or mandatory arbitration. Updates will carry a new date. The terms and disclosed supplier conditions accepted for a confirmed booking apply to that booking unless a lawful change or mutually agreed variation is made.
